Acceptance of These Terms

By accessing PabaGo eSIM Shop, placing an order or using a PabaGo eSIM product, you acknowledge that you have read, understood and agreed to these Terms & Conditions.

If you do not agree with any part of these terms, please do not use the website or purchase an eSIM product.

About PabaGo eSIM Products

PabaGo eSIM products are digital connectivity products intended for compatible devices and supported destinations. An eSIM does not represent a physical SIM card and no physical product is shipped.

Each product may have its own data allowance, validity period, destination coverage, network conditions, activation requirements and other specific terms. Customers should review the product information before completing checkout.

• eSIM products are delivered digitally.
• Product specifications vary between destinations and plans.
• Data allowances and validity periods are shown on the relevant product page.
• Network access depends on available partner networks and local conditions.
• Compatibility depends on the customer's exact device and configuration.

Device Compatibility

Customers are responsible for confirming that their device supports eSIM technology before purchasing.

Compatibility can depend on the exact model, regional version, software version, carrier restrictions and network-lock status. Device compatibility information provided on the website is intended as general guidance and may not apply to every regional or carrier-specific variant.

Orders & Digital Delivery

PabaGo eSIM products are delivered electronically. After an order has been processed, the applicable eSIM activation information and installation instructions are provided digitally using the customer information supplied during checkout.

Customers are responsible for entering a valid email address and ensuring that they can access the email account used during checkout.

• Check your inbox after completing an order.
• Check spam, junk or promotional folders if the email is not immediately visible.
• Ensure that the email address entered during checkout is correct.
• Do not share your eSIM activation information with unauthorized persons.

Installation & Activation

Customers are responsible for following the installation and activation instructions supplied with their selected eSIM plan.

A stable internet connection, compatible device and appropriate device settings may be required during installation. Depending on the plan, an eSIM profile may be installed before travel and activated when it connects to a supported network.

Customers should:

• Confirm device compatibility before installation.
• Install the eSIM using the supplied QR code or activation information.
• Follow the plan-specific activation instructions.
• Configure the correct mobile data line on the device.
• Review roaming settings on the primary SIM to help avoid unexpected charges.

PabaGo is not responsible for installation issues caused by incompatible devices, incorrect device settings, carrier restrictions, unsupported software or customer error.

Data Plans, Validity & Network Availability

Each PabaGo eSIM plan has its own data allowance and validity conditions. Customers should review the individual product description before purchase.

Network availability and service performance can vary depending on destination, local network conditions, network congestion, device configuration, geographical location and other factors outside PabaGo's direct control.

• Data allowances are limited to the amount specified by the selected plan.
• Validity periods depend on the individual product.
• Coverage varies according to the destination and applicable plan.
• Network availability may vary by location and local infrastructure.
• Actual connection performance may vary due to external network conditions.

Payments & Order Processing

Orders are processed using the payment methods displayed during checkout. Customers must provide accurate billing and payment information and use a payment method that they are authorized to use.

An order may be subject to verification or review where required for payment processing, fraud prevention, security or compliance purposes.

• Prices are displayed on the applicable product or checkout page.
• Customers are responsible for reviewing the final order total before payment.
• Payment confirmation does not change the specific terms of the selected eSIM plan.
• Orders may be delayed where additional payment or security verification is required.

Refunds, Cancellations & Digital Products

Due to the nature of digital eSIM products, refund eligibility may depend on whether an eSIM has been delivered, installed, activated or used, as well as the specific terms of the applicable product and refund policy.

Customers should review the PabaGo Refund Policy before purchasing and contact support as soon as possible if an order issue occurs.

Refund requests may require:

• The order number or transaction reference.
• The email address used for the order.
• A description of the issue.
• Relevant device or installation information where applicable.
• Additional information reasonably required to review the request.

Refund decisions are handled according to the applicable refund terms and the circumstances of the individual order.

Acceptable Use

PabaGo eSIM products must be used lawfully and in accordance with applicable laws, regulations and the terms of the relevant network providers.

Customers must not use the service for unlawful, fraudulent, abusive or unauthorized activities, or in any manner that could interfere with networks, systems or other users.

• Do not use the service for unlawful activities.
• Do not attempt to interfere with or compromise network infrastructure.
• Do not resell or redistribute an eSIM unless expressly authorized.
• Do not use activation information obtained through unauthorized means.
• Do not attempt to circumvent technical, security or service restrictions.

Service Limitations & Third-Party Networks

PabaGo eSIM services may rely on third-party telecommunications networks and infrastructure. Network availability, coverage, routing, maintenance, congestion, outages and other conditions may affect service availability.

PabaGo does not control the operation of third-party mobile networks and cannot guarantee that a network will remain continuously available in every location or at all times.

Customers acknowledge that local laws, regulations, network policies and technical conditions may affect the availability or use of mobile connectivity services in certain destinations.

Customer Responsibilities

Customers are responsible for providing accurate information, checking compatibility and following the instructions supplied with their eSIM plan.

• Provide accurate checkout and billing information.
• Maintain access to the email address used for the order.
• Confirm device compatibility before purchase.
• Protect eSIM activation information from unauthorized access.
• Follow installation and activation instructions.
• Use the service in accordance with applicable laws and network requirements.

Limitation of Liability

To the extent permitted by applicable law, PabaGo is not responsible for indirect, incidental, special or consequential losses arising from circumstances outside its reasonable control.

This may include issues resulting from incompatible devices, carrier restrictions, incorrect installation, customer-provided information, third-party network outages, local network conditions, device malfunction or changes in telecommunications services.

Nothing in these Terms & Conditions is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

Intellectual Property

Website content, branding, design elements, text, graphics and other materials provided through the PabaGo eSIM Shop remain protected by applicable intellectual property laws unless otherwise stated.

Customers may use website content for personal and lawful purposes but may not reproduce, modify, distribute, republish or commercially exploit protected content without appropriate authorization.

Changes to These Terms

PabaGo may update these Terms & Conditions when necessary to reflect changes to products, services, operational practices, legal requirements or other relevant circumstances.

The updated version will apply to future use and purchases after it is published on the website. Customers should review the current Terms & Conditions before placing a new order.

Governing Law & Applicable Rights

These Terms & Conditions are intended to operate subject to applicable laws and mandatory consumer protections in the relevant jurisdiction.

Nothing in these terms is intended to remove or restrict statutory rights that cannot legally be excluded. Where applicable law provides mandatory consumer protections, those protections remain unaffected.

Contact & Support

If you have questions regarding an order, eSIM compatibility, installation, activation, data usage or these Terms & Conditions, please contact PabaGo support through the website's support channel.

For order-related requests, including refund or technical support inquiries, providing your order information and a clear description of the issue can help the support team review your request more efficiently.