Purpose of This Policy

This policy helps protect customers, payment providers, network partners, and PabaGo from activities that may interfere with the normal operation of our website, eSIM ordering process, digital delivery systems, or connectivity services.

It should be read together with our Terms & Conditions, Privacy Policy, Refund Policy, and Delivery Policy.

Acceptable Use

Customers may use PabaGo eSIM services for legitimate connectivity purposes, including travel, communication, navigation, online services, remote work, and other lawful activities supported by their selected plan and destination.

• Use the eSIM on a compatible and appropriately configured device.
• Use the service only for lawful activities.
• Respect applicable telecommunications and local laws.
• Keep account, order, and payment information accurate.

Prohibited Activities

Customers must not use PabaGo services in a way that violates applicable law, interferes with service operation, harms other users, or attempts to bypass technical, commercial, or security controls.

• Fraudulent, deceptive, or unauthorized transactions.
• Use of stolen, compromised, or unauthorized payment credentials.
• Unauthorized access to accounts, systems, APIs, or infrastructure.
• Attempts to bypass plan, activation, security, or technical restrictions.
• Activities intended to disrupt, overload, or interfere with services or networks.
• Distribution of malware or other harmful software through services connected to the eSIM.
• Illegal communications or activities prohibited by applicable law.
• Resale, redistribution, or commercial reuse where it is not authorized by PabaGo.

Fraud & Payment Abuse Prevention

Because PabaGo provides digital products, orders may be reviewed using reasonable fraud-prevention and payment-security measures. This can include checks related to transaction information, order patterns, payment verification, and delivery risk.

Chargebacks & Payment Disputes

Customers should contact PabaGo first when an order, delivery, activation, or refund issue requires assistance. We aim to investigate legitimate concerns and provide appropriate support based on the order and service status.

Fraudulent or intentionally misleading payment disputes, including disputes submitted for successfully delivered or used digital products without a legitimate basis, may be treated as payment abuse.

Nothing in this policy removes or limits any mandatory consumer rights or lawful dispute rights available under applicable law or the rules of the relevant payment provider.

Network & Technical Abuse

PabaGo eSIM plans may operate through third-party mobile networks and telecommunications partners. Customers must not intentionally use the service in a manner that causes unreasonable interference, security risks, or disruption to network infrastructure.

• Do not attempt unauthorized network access or network manipulation.
• Do not attempt to circumvent technical restrictions imposed by the service or network provider.
• Do not use automated activity designed to overload systems or ordering infrastructure.
• Do not interfere with the connectivity of other customers or network users.

Account & Order Security

Customers are responsible for protecting their account information, order information, eSIM QR codes, activation details, and other digital credentials provided during the purchasing process.

Customers should:

• Keep eSIM QR codes and activation information private.
• Avoid sharing digital activation credentials with unknown parties.
• Review order details before completing a purchase.
• Contact PabaGo promptly if an order appears unauthorized or compromised.

Resale & Commercial Use

PabaGo eSIM plans are generally sold for the customer and intended use described on the relevant product page. Customers must not represent themselves as PabaGo, falsely claim authorization, or commercially redistribute PabaGo products without appropriate permission.

Businesses interested in legitimate bulk purchasing, travel connectivity solutions, or authorized distribution should contact PabaGo before engaging in commercial resale activity.

Enforcement & Service Protection

Where PabaGo has reasonable grounds to identify suspected abuse, fraud, security risks, unlawful activity, or material violations of this policy, we may take proportionate measures to protect our customers, systems, payment processes, and service partners.

• Request additional information or verification.
• Place an order on temporary review.
• Decline or cancel an order where appropriate.
• Restrict or suspend access to affected services or accounts.
• Investigate suspicious transactions or activity.
• Cooperate with payment providers, network partners, or authorities where legally required.

Reporting Suspected Abuse

If you believe an order, account, payment, eSIM credential, or PabaGo service is being misused, please contact our support team with the relevant information so the issue can be reviewed.