Depending on how you interact with PabaGo eSIM Shop, we may collect information necessary to provide our products and services. The type of information collected depends on the specific transaction or feature you use.

Personal information may be used for legitimate business, service delivery, security, and customer support purposes, including:

• Processing and fulfilling eSIM orders.
• Sending your eSIM QR code, activation information, installation instructions, and order-related communications.
• Providing customer support and responding to questions about eSIM installation or activation.
• Managing customer accounts and order history where applicable.
• Processing payments through available payment providers.
• Detecting, preventing, and investigating fraudulent or unauthorized transactions.
• Maintaining website security, performance, reliability, and functionality.
• Improving our website, products, documentation, and customer experience.
• Complying with applicable legal, regulatory, accounting, tax, and payment-processing obligations.

PabaGo provides digital eSIM products. To complete an order, information may be processed by PabaGo and relevant technology or connectivity providers involved in delivering the purchased eSIM service.

Your eSIM QR code, activation details, installation guidance, or related digital product information may be delivered to the email address provided during checkout. Customers are responsible for ensuring that the email address supplied during checkout is accurate and accessible.

PabaGo does not require access to your device contents, personal photos, messages, contacts, or unrelated personal files merely to provide an eSIM product.

Payments may be processed through third-party payment providers such as PayPal or other payment services made available on the website. Depending on the payment method, payment providers may process payment credentials and transaction information according to their own privacy policies and terms.

PabaGo does not intentionally request or store your full payment card number, card security code, or other sensitive payment credentials through ordinary customer support channels.

Transaction records may be retained as reasonably necessary for order management, accounting, fraud prevention, dispute handling, refunds, and compliance with applicable obligations.

PabaGo may use cookies and similar technologies to support essential website functions, remember preferences, maintain shopping cart functionality, improve performance, and understand how visitors interact with the website.

Some cookies may be placed by third-party services used for payment processing, security, analytics, performance, or other website functionality. The availability and purpose of these technologies may change as website services are updated.

Depending on your browser, device, and applicable law, you may be able to control or restrict certain cookies through your browser settings.

PabaGo may share limited information with trusted third parties when necessary to operate the storefront, process transactions, deliver digital products, provide support, or comply with legal obligations.

• Payment providers: to authorize and process transactions, refunds, disputes, and fraud checks.
• eSIM and connectivity providers: where necessary to provision or deliver the purchased eSIM service.
• Hosting and technology providers: to operate, secure, maintain, and improve the website.
• Analytics or security providers: where used to understand website performance or protect against abuse.
• Professional or legal service providers: where reasonably necessary for compliance, disputes, or legal obligations.
• Government or law-enforcement authorities: where disclosure is required by applicable law or valid legal process.

PabaGo does not sell customer personal information to third parties as a commercial data-selling service.

PabaGo takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or destruction.

• Secure website connections where supported.
• Restricted access to customer and order information.
• Use of established payment providers for payment processing.
• Security monitoring and fraud-prevention measures where appropriate.
• Reasonable safeguards for digital order and support information.

No website, online service, transmission method, or storage system can be guaranteed to be completely secure. Customers should also protect their email accounts, passwords, devices, and eSIM activation information from unauthorized access.

PabaGo may retain personal information for as long as reasonably necessary to provide services, maintain transaction records, handle customer support, process refunds or disputes, prevent fraud, comply with accounting or legal requirements, and protect legitimate business interests.

When information is no longer reasonably required for these purposes, it may be deleted, anonymized, or otherwise handled in accordance with applicable retention requirements.

Depending on your country or region, you may have rights regarding your personal information. These rights can vary based on applicable privacy laws and the circumstances of the processing.

• Request access to certain personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Request restriction of certain processing activities where applicable.
• Object to certain forms of processing where legally available.
• Request portability of certain information where applicable.
• Withdraw consent where processing is based on consent and withdrawal is legally available.

Some information may need to be retained where required for legal, accounting, security, fraud prevention, payment dispute, or transaction-record purposes.

Because PabaGo serves customers purchasing international travel eSIM products, information may be processed by service providers located in countries different from your country of residence.

Such processing may occur through payment providers, hosting services, technology providers, eSIM connectivity partners, customer-support systems, analytics services, or other operational providers.

Where applicable, reasonable safeguards are used to support lawful international transfers and responsible handling of personal information.

PabaGo's services are intended for customers who are legally able to enter into applicable transactions. We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact PabaGo so the situation can be reviewed and appropriate action can be considered.

The PabaGo website may contain links, integrations, or services operated by third parties. These third parties may have their own privacy policies, terms, cookies, and data practices.

PabaGo is not responsible for privacy practices outside services that it does not operate or control. Customers should review the relevant third-party privacy information when using those services.

PabaGo may update this Privacy Policy from time to time to reflect changes in our website, products, technology, payment services, legal requirements, or data-processing practices.

When this policy is updated, the revised version will be published on this page. Customers are encouraged to review this page periodically to remain informed about how personal information may be handled.

If you have a privacy-related question, want to request access or correction of your information, or need clarification about how your personal information is handled, please contact PabaGo through the official support channel provided on the website.

To help us process your request efficiently, please include sufficient information to identify the relevant order or account where appropriate. We may need to verify your identity before fulfilling certain privacy requests.