Depending on the selected destination and plan, your digital eSIM delivery may include the information required to install and activate your purchased mobile data service.

The digital delivery process is designed to make your travel eSIM available without physical shipping.

PabaGo processes digital orders electronically. In many cases, eSIM delivery may occur shortly after successful payment and order processing.

Delivery timing can vary depending on payment verification, automated order processing, technical checks, fraud-prevention measures, service-provider provisioning, or other circumstances affecting the transaction.

A payment confirmation does not necessarily mean that an eSIM has already been successfully provisioned. Customers should wait for the actual digital delivery message containing the applicable eSIM information before attempting installation.

The email address entered during checkout is used for digital order communication and, where applicable, eSIM delivery.

• Enter your email address carefully during checkout.
• Make sure the mailbox can receive new messages and attachments or digital order information where applicable.
• Check your inbox after completing the payment process.
• Check spam, junk, promotions, or other filtered folders if the delivery email is not visible.
• Search your mailbox for PabaGo, eSIM, order confirmation, or your order number.

If your eSIM delivery has not arrived after completing your purchase, please allow sufficient time for order processing and then check your email folders before contacting support.

• Confirm that your payment was completed successfully.
• Check your order confirmation or account order history where available.
• Check your spam, junk, promotions, and filtered email folders.
• Confirm that the email address used during checkout is correct.
• Search your mailbox using your PabaGo order number.
• Contact PabaGo support if the digital delivery still cannot be located.

When contacting support, providing your order number and purchase email address can help us locate the transaction more efficiently.

Customers are generally encouraged to review the installation instructions and prepare the eSIM before travelling, where the purchased plan and device configuration allow this.

Installation and activation are not always the same action. Depending on the eSIM plan, you may be able to install the eSIM before departure and activate or begin using the service when appropriate for your destination.

Follow the specific instructions included with your eSIM because activation behavior, validity periods, and network connection requirements can vary by plan and provider.

Digital delivery does not guarantee that an eSIM will work on every mobile device. Customers should confirm compatibility before purchase and installation.

eSIM activation information is sensitive digital service information. Customers should treat QR codes, activation codes, and installation details as confidential.

• Do not publicly share your eSIM QR code.
• Do not post activation information on social media or public forums.
• Do not forward your eSIM information to people who are not authorized to use the service.
• Protect the email account used to receive your order.
• Contact PabaGo if you believe your activation information has been exposed or misused.

For security and fraud-prevention purposes, some orders may require additional processing or verification before digital delivery is completed.

Payment providers, including PayPal or other available payment services, may perform their own transaction checks. Such checks may affect the time required to complete an order.

PabaGo may delay, review, or cancel an order where there is a legitimate payment, security, fraud-prevention, or technical concern, subject to applicable requirements and the circumstances of the transaction.

If an eSIM has not been delivered correctly, the QR code cannot be accessed, the installation information appears incomplete, or you experience a technical problem related to the delivered eSIM, contact PabaGo support before attempting repeated installation or opening a payment dispute whenever possible.

Depending on the issue, support may request your order number, device model, operating system, screenshots, installation status, or relevant error information so the problem can be investigated.

Where an issue is confirmed to be related to provisioning or digital delivery, PabaGo may provide corrected information, technical assistance, replacement service, or another appropriate resolution depending on the circumstances.

PabaGo eSIM products are digital services. Standard eSIM orders do not involve physical SIM cards, courier services, shipping addresses, delivery tracking numbers, or physical parcels.

Because the purchased product is delivered electronically, customers should not expect a physical package to arrive at their home, hotel, office, or travel destination.

PabaGo may update this Delivery Policy when necessary to reflect changes to our digital delivery process, eSIM products, payment methods, service providers, website functionality, or applicable requirements.

The current version published on this page will describe the delivery process applicable to PabaGo eSIM products unless otherwise required by applicable law.